{"id":1030076,"date":"2025-12-23T06:45:46","date_gmt":"2025-12-23T06:45:46","guid":{"rendered":"https:\/\/www.intellectdesign.com\/?p=1030076"},"modified":"2026-02-27T06:23:12","modified_gmt":"2026-02-27T06:23:12","slug":"a-leading-bank-in-tanzania-improves-customer-experience-revenue-with-core-lending-digital-channel-transformation","status":"publish","type":"post","link":"https:\/\/www.intellectdesign.com\/a-leading-bank-in-tanzania-improves-customer-experience-revenue-with-core-lending-digital-channel-transformation\/","title":{"rendered":"A leading bank in Tanzania improves customer experience &#038; revenue with Core, lending &#038; digital channel transformation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1030076\" class=\"elementor elementor-1030076\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42fdd27b e-flex e-con-boxed e-con e-parent\" data-id=\"42fdd27b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5904efd4 elementor-widget elementor-widget-text-editor\" data-id=\"5904efd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>About The Bank:\u00a0<\/strong><\/p><p>The Bank is one of the leading financial services providers in Tanzania, Islands of the Union of\u00a0 Comoros, Republic of Djibouti and Uganda and is Tanzania\u2019s first international bank. The bank\u00a0 underwent a core banking, lending and digital channel transformation.<\/p><p><strong>Key Customer-facing Enhancements:<\/strong><\/p><p><strong>Digital Channel-<\/strong><\/p><ul class=\"wp-block-list\"><li>Fully digital customer onboarding in\u00a0 3 minutes for Retail Customers with\u00a0 minimal typing, real-time KYC, blacklist,\u00a0 dedupe, and integration with National\u00a0 Identification Authority for verification and\u00a0 fingerprint match<\/li><li>Complete view of portfolio and transaction\u00a0 history on app and net banking<\/li><li>The Bank enables customers to make fixed\u00a0 deposit bookings and domestic payments\u00a0 in TZA and USD. One of the few banks\u00a0 offering Bill Pay services for government\u00a0 utilities and school fee payments.<\/li><li>Customers can use an integrated\u00a0 third-party wallet for convenient\u00a0day-to-day transactions<\/li><li>View Complete Loan Portfolio, Installment\u00a0 Payment, Repayment schedule and more\u00a0available on app<\/li><li>Digital alerts to the customer for activities<\/li><li>View Complete Loan Portfolio, Installment\u00a0 Payment, Repayment schedule and more\u00a0 available on app<\/li><li>Digital alerts to the customer for activities<\/li><\/ul><p><strong>Delighting Customers-<\/strong><\/p><p>In The Branch:<\/p><ul class=\"wp-block-list\"><li>Queue management for customer visits<\/li><li>Physical account opening in 10 minutes vs\u00a0 1-2 hours earlier<\/li><li>Improved payment system enabling Back\u00a0 Office to process transaction seamlessly\u00a0 and effectively.<\/li><li>Customer 360 with suggested cross-sell\u00a0 empowers the branch to service customers\u00a0 faster and accurately<\/li><li>Improved branch operations efficiency\u00a0 through automation of processes (cash\u00a0 automation, SI automation with multiple SI\u00a0 types, limit management, service log and\u00a0 open request tracking) enabling the branch\u00a0 to service a higher number of customers<\/li><\/ul><p><strong>Innovation Offered:<\/strong><\/p><p><strong>Technology Innovation-<\/strong><\/p><ul class=\"wp-block-list\"><li>All offerings (Core banking, Trade, AML,\u00a0 Digital Lending, and Digital Banking) are\u00a0 built on the latest composable 1 architecture leveraging Events, Microservices, API. This enables the bank\u00a0 to create new products faster<\/li><li>New product variant can go live in 1-2 days\u00a0 vs months earlier due to composable\u00a0 architecture<\/li><li>The platform leverages iTurmeric \u2013 An\u00a0 integrated platform for a MACH Composable Solution Design in a single\u00a0 collaborative environment with a built-in\u00a0 Sandbox. This integrated platform\u00a0comprises 4 environment Studios \u2013\u00a0 Experience, API, Choreography &amp; Integration<\/li><li>The bank is now able to integrate with third\u00a0 parties (Utility service providers)<\/li><\/ul><p><strong>Product Innovation-<\/strong><\/p><ul class=\"wp-block-list\"><li>Only bank to offer fully digital onboarding\u00a0 in 3 minutes with reduced process from 15\u00a0 to 4 steps<\/li><li>Direct Integration with Billers Eliminates\u00a0 Aggregator Commission through the\u00a0Government Electronic Payment Gateway\u00a0 (GePG)<\/li><li>School bill payment direct integration<\/li><li>Charges automation will prevent leakages of\u00a0 various bank charges<\/li><li>Payment system transactions improved\u00a0 within 2 months of go-live<\/li><\/ul><p><strong>Regulatory Compliance-<\/strong><\/p><ul class=\"wp-block-list\"><li>The bank is able to manage NPA better\u00a0 through digital loan management app<\/li><li>Automated EOD and other regulatory\u00a0 reporting in minutes vs. hours<\/li><\/ul><p><strong>Benefits Achieved:<\/strong><\/p><p><strong>Faster &amp; Seamless Processes-<\/strong><\/p><ul class=\"wp-block-list\"><li>3-minute digital onboarding for retail customers<\/li><li>Physical account opening for retail\u00a0 customers in 10 minutes vs. 1-2 hours earlier<\/li><\/ul><p><strong>Increased Revenue From Alternate Channels &amp;\u00a0 Reduction In Revenue Leakage-<\/strong><\/p><ul class=\"wp-block-list\"><li>Direct Integration with Billers Eliminates Aggregator Commission through\u00a0 Government Electronic Payment Gateway\u00a0 (GePG)<\/li><li>The Bank will earn a float through various bill payments<\/li><li>School bill payment introduction will help the\u00a0 bank earn a float Month<\/li><li>Charges automation will prevent leakages of\u00a0 various bank charges<\/li><\/ul><p><strong>Improved Payment System-\u00a0<\/strong><\/p><p>Improved payment system, enabling each\u00a0 branch to process 2000+ payments daily<\/p><p><strong>Faster Go-to-market-\u00a0<\/strong><\/p><p>A new product variant can go live in 1-2\u00a0 days vs. months earlier due to the\u00a0composable architecture<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>About The Bank:\u00a0 The Bank is one of the leading financial services providers in Tanzania, Islands of the Union of\u00a0&#8230;<\/p>\n","protected":false},"author":4,"featured_media":4040,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[95],"tags":[151],"class_list":["post-1030076","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","tag-case-studies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A leading bank in Tanzania improves customer experience &amp; 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